Skip to main content

Shipping Setup

Configure a truthful checkout rate and produce labels for seller-fulfilled order lines. Shipping setup is part of Ready to sell.

Open Shipping (/shipping) in Partner Portal.

What is currently supported​

SurfaceCurrent contract
Shipping readinessA saved default shipping profile or at least one shipping rule satisfies the shipping step. Partner Portal shows the authoritative readiness result.
RulesCreate, edit, prioritise, enable, disable, and delete seller-scoped rules.
Rate calculatorTest a destination postcode and parcel weight against the current profile/rules. No result means configuration is incomplete; it is not a promise of free shipping.
Provider catalogueOperator-managed, read-only carrier/service catalogue. Sellers cannot add credentials or create providers through the currently supported seller controls.
ZonesNo standalone seller zone editor is currently available. Express geographic coverage through supported rule conditions.
LabelsBuy individual or batch labels for eligible accepted, seller_fulfilled order lines.
TrackingView stored label and tracking state where the selected service supplies it.
Dashboard metricsLabel-derived shipment counts and costs. Carrier-grade delay and on-time delivery metrics remain unavailable until sufficient carrier event and promised-delivery history exists.

Do not use Provider Management controls to create, edit, or delete a carrier. Those controls are not a supported seller workflow. If the catalogue or a required service is missing, contact seller support.

Configure the first checkout rule​

  1. Open Shipping → Rules.
  2. Create a clearly named rule, such as Domestic standard under 5 kg.
  3. Add only the conditions you can honour. Supported rule fields include weight, order value, quantity, destination, category, and dimensions.
  4. Add the outcome: set a rate, select an available provider, add a surcharge, offer free shipping, or restrict methods.
  5. Set priority deliberately. The rule engine evaluates active rules using their configured priority and conditions.
  6. Enable the rule and return to the Shipping rate calculator.
  7. Test at least one expected postcode/weight and one boundary case before relying on the rule at checkout.

If Partner Portal still reports shipping incomplete, check Seller Readiness. A persistent sender/origin profile is account data distinct from the read-only provider catalogue; complete it through the onboarding/support path available to your account.

Quote interpretation​

A quote is valid only for the inputs and configuration used at that moment. Check:

  • destination postcode and parcel weight;
  • which rule was applied;
  • displayed price and delivery estimate, if one is returned;
  • whether tracking and insurance are available for the service.

The calculator is a configuration check, not evidence of carrier delivery performance. Do not publish an on-time percentage or guaranteed arrival date from it.

Dispatch and labels​

Use Orders for the normal fulfilment path:

  1. Accept each order line you can fulfil.
  2. For an accepted seller_fulfilled line, either purchase a label or enter the carrier and tracking number when dispatching.
  3. Print the label, attach it to the parcel, and hand it to the selected service.
  4. Confirm that the order line shows the dispatched/tracking state.

Supplier-dropship and platform-fulfilled lines do not become seller-label eligible merely because they appear in your order. Their tracking advances from the assigned fulfilment service.

Batch label generation is limited to eligible lines. A partial batch can succeed for some lines and report failures for others; reconcile the result before packing parcels.

Operational checks​

  • Keep stock current before accepting an order.
  • Use realistic weights and destination rules; an underquoted rate remains your commercial risk.
  • Review stored label costs, not unavailable on-time/delay cards, when checking the current dashboard.
  • Seller dispatch performance currently measures acceptance-to-label-purchase against your selected dispatch tier. It is not the same as carrier transit or delivered-on-time performance.
  • Void an unused label through the label workflow where the carrier permits it; never reuse a tracking number for another parcel.